To ensure everyone has a fun and safe experience, we kindly ask that you follow our Rules of Play:
All children must be supervised by a responsible adult (18+) at all times. Staff are here to monitor safety but are not responsible for supervising children. Some toys may be small and need additional, closer, supervision.
General:
Age restrictions: Age limit is up to 6 yrs old. Any older sibling entering must be considered an adult (but still needs to pay accordingly) and may only accompany younger siblings for safety reasons. We reserve the right to ask anyone to leave if their activities become violent or they pose a risk of harm to young children.
Shoes off and socks on: Shoes must be removed before entering the play area and place them in the cabinets provided for both adults and children. Please bring your own socks for all adults and children attending, if not, please note you need to buy from the staff due to hygiene.
Food and drinks: Please leave all food and drinks outside of the play area, including chewing gums and sweets.
No sharp items: Please keep all sharp items away including Jewelleries.
Health and Safety: If your child is feeling unwell, please refrain from visiting our play café. We are more than happy to reschedule your play reservation.
Timing: After your session, please promptly vacate the soft play area to facilitate cleaning between sessions. Each play session is restricted to 60 minutes, we will play a tidy up song 5 minutes prior to the leaving time.
If you fail to keep to your allotted time, our staff will urge you to vacate the space and this incur charges for any additional unauthorized time used (we do charge £1 for every extra minute). Persistent late finishes may result in future bookings being cancelled.
Behavioural Expectations:
Gentle Play: Encourage your child to play gently and be mindful of others.
Sharing: Teach children to share toys and play spaces with others. If a toy is in high demand, please encourage taking turns.
Respect for Others: Be mindful of other children and parents.
Use Equipment Properly: Please ensure children use the soft play equipment as intended. Children should not climb up onto any tables, chairs, soft play roofs, and any other authorized area.
Hygiene and Cleanliness:
Clean Hands: Please use the hand sanitisers provided before entering the play area.
Nappy Changing: Please use the designated nappy-changing facility upstairs.
Soil or anything Damage to the venue: We retain the right to charge a minimum of £100.00 (or the equivalent cost for the damaged items) if damage or soil is caused by your child.
Accidents: If an accident occurs, please notify a member of staff immediately.
Emergency: In the event of emergency please evacuate by the nearest door.
Safety and Security:
Personal Belongings: Please keep an eye on your belongings. Macaroni Penguin is not responsible for lost or stolen items.
Photography: To protect the privacy of all our visitors, please refrain from taking photos or videos of children other than your own without permission.
Anti-Bullying: Macaroni Penguin has a ZERO Bullying policy. Any child or adult seen bullying or harassing others will be asked to leave and will not be entitled to a refund.
Non-compliance: Failure to comply with rules of play may result in being asked to leave the premises without a refund.
Booking Terms:
Cancellation: Tickets are non-refundable.
Reschedule: Please give 48 hours’ notice otherwise we cannot guarantee for reschedule. You can reschedule via online portal (please log into the account and click your booking to amend) or you can email the branch directly.
Ticket: Each child needs a valid ticket. We do not charge adults (18+), but max 2 adults per child.
Walk-in: We may accept ‘walk-ins’ on the day, however, please contact us beforehand to avoid disappointment.
Slot time: Latecomers, either pre-booked or ‘walk-ins’, will not receive additional time or any discount.
Non arrival: We cannot be held responsible for non-arrival. If you are forced to miss your booking because of illness, an accident or traffic, you will not be entitled to a re-booking or refund.
Fire alarms: If due to special circumstances outside of our control, the play slot must stop before the allotted time, or the venue is being evacuated, we will not hold any responsibility for the reschedule or cancellation.
Outside food and drinks: With the exception of baby food and T4 bubble tea/food provided onsite, no food and drinks are allowed in the play area. Please leave all food and drinks outside of the play area, including chewing gum and sweets.